{"id":11570,"date":"2025-06-20T09:30:55","date_gmt":"2025-06-20T09:30:55","guid":{"rendered":"https:\/\/welove.netexlearning.com\/?p=11570"},"modified":"2025-06-20T09:30:59","modified_gmt":"2025-06-20T09:30:59","slug":"mario-mosquera-enhancing-training-for-healthcare-professionals-has-a-direct-impact-on-patient-care","status":"publish","type":"post","link":"https:\/\/welove.netexlearning.com\/en\/blog\/mario-mosquera-enhancing-training-for-healthcare-professionals-has-a-direct-impact-on-patient-care\/","title":{"rendered":"Mario Mosquera: \u201cEnhancing training for healthcare professionals has a direct impact on patient care\u201d"},"content":{"rendered":"\n<p><strong>Interview with the Director of Knowledge and Talent Management, ACIS-SERGAS<\/strong><br><\/p>\n\n\n\n<p><strong>Mario Mosquera, Director of Knowledge and Talent Management at ACIS, shares with Netex the key components behind SHARE \u2014 a strategic initiative that has improved patient outcomes across the Galician public health system through targeted training programmes.<\/strong><\/p>\n\n\n\n<p><strong>Public investment and innovation<\/strong> \u2014 this has been the formula behind Galicia\u2019s success in positioning itself as a national leader in healthcare digitalisation. Spearheaded by the regional government and institutions such as the Galician Agency for Health Knowledge (ACIS), the region has led the way in <strong>Public Procurement of Innovation (PPI)<\/strong>, an instrument backed by the <strong>EU\u2019s Recovery and Resilience Facility<\/strong>. Since 2010, <strong>Galicia has secured approximately \u20ac400 million through innovation projects<\/strong>, representing nearly half of all initiatives funded via Spain\u2019s FID line (Innovation from Demand Promotion).<\/p>\n\n\n\n<p>This firm commitment to innovation has one clear objective: improving quality of life for citizens. It is within this broader digital transformation that the SHARE project was conceived \u2014 <a href=\"https:\/\/www.netexlearning.com\/en\/case-studies\/galician-health-service-sergas-and-share\/\">an initiative that has unified the region\u2019s knowledge management systems<\/a>, supported by ACIS, the cornerstone of health innovation and training in Galicia.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Technology serving patients<\/h3>\n\n\n\n<p>Galicia set out to improve healthcare staff training while also promoting healthier lifestyles among its population. SHARE has successfully delivered on both fronts \u2014 creating a collaborative learning ecosystem that enables knowledge to flow from government to professionals, and from professionals to patients.<\/p>\n\n\n\n<p>SHARE integrates with the internal systems of the Galician Health Service, &#8220;offering tailored training for every professional category\u201d, explains Mosquera. <strong>\u201cWe can now recommend specific content based on the profile of each group \u2014 delivering exactly what professionals need, when they need it\u201d.<\/strong><\/p>\n\n\n\n<p>This personalised training approach has had a significant impact on system-wide efficiency. \u201cTo give you an idea, before SHARE we were issuing around 16,000 training certificates a year. In 2023, that number soared to over 130,000\u201d, Mosquera notes. \u201cImproving the training of healthcare teams has a tangible, positive effect on the quality of care delivered to patients\u201d.<\/p>\n\n\n\n<p>Every course completed is automatically recorded in the professional\u2019s digital file, streamlining administrative processes such as internal promotions or staff transfers. \u201cIt allows for a more agile and transparent evaluation of career progression\u201d, he adds.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Netex SERGAS CPI\" src=\"https:\/\/player.vimeo.com\/video\/962013305?h=496f686037&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Large-scale training for a complex healthcare system<\/h3>\n\n\n\n<p>SHARE was built to respond to the specific demands of a large and diverse workforce \u2014 nearly 50,000 professionals across the Galician healthcare system. <strong>\u201cManaging knowledge at this scale means dealing with a vast volume of information\u201d<\/strong>, Mosquera explains. \u201cWe must meet the learning needs of dozens of healthcare and non-healthcare categories, spanning more than 30 medical and support specialities\u201d.<\/p>\n\n\n\n<p>All of this, without forgetting that the project also aims to educate citizens on managing their health conditions and adopting healthier lifestyles. In this respect, SHARE provides tailored training for specific patient groups, such as people with diabetes or expectant mothers. \u201cWe\u2019ve created content explaining how the glucose monitor worn on the arm works for diabetic patients. There is also detailed guidance on how to use the app that sends their data to the electronic health record\u201d, Mosquera explains. These resources have been available since late 2024 and have been very well received by the public. \u201cOver 11,000 people accessed the content within just a few months\u201d.<\/p>\n\n\n\n<p>Public Procurement of Innovation has accelerated the digital transformation of Galicia\u2019s healthcare system, and SHARE is now a key component within the broader innovation ecosystem developed by the Xunta in recent years. Much of the platform\u2019s high performance is due to its seamless integration with Sergas\u2019 core digital tools, including IANUS5, an advanced electronic health record system.<\/p>\n\n\n\n<p>As Mosquera explains, SHARE was created in a particularly favourable environment for digital transformation. Galicia has successfully leveraged the strengths of Public Procurement of Innovation to establish a robust technological foundation. The region has received multiple awards for the development of its electronic health records\u2014IANUS5 is now seen as a national benchmark\u2014and for its strong commitment to patient-focused digitalisation.<\/p>\n\n\n\n<p>Galicia has made training a core component of how SERGAS operates. \u201cSHARE has proven to be a key ally, supporting a number of major reforms within SERGAS through targeted training\u201d, Mosquera concludes. \u201cWhen you have a well-trained workforce, you\u2019re better prepared to respond to care-related challenges and can implement new techniques and procedures much more efficiently\u201d, he notes.<\/p>\n\n\n\n<p>All of this comes with the added value that SHARE is fully patient-centred. \u201cA physiotherapist can recommend specific rehabilitation exercise videos, whether for use at the gym or at home, and the patient can follow the guidance correctly from anywhere,\u201d explains the ACIS director. In his view, this ability to provide personalised recommendations marks a significant step forward in delivering more proactive care focused on self-management.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A project that improves patient care<\/h3>\n\n\n\n<p>Through SHARE, training courses have been rolled out for different healthcare categories, along with specific learning content for patients with diabetes, pregnant women, deaf individuals, and older adults. It even includes immersive experiences using virtual reality to promote healthier habits.<\/p>\n\n\n\n<p>Beyond the impressive figures, what truly sets this project apart is the social impact it delivers. \u201cDoctors can now prescribe a tailored dietary guide for diabetic patients or a full training course on managing their condition\u201d, explains Mosquera \u2014 a strategy that makes patient education an active part of the treatment and helps deliver \u201cmore effective, person-centred care\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">You may also be interested in<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/welove.netexlearning.com\/en\/blog\/alfonso-caballero-astrazeneca-a-training-programme-is-only-successful-if-it-delivers-measurable-results\/\">Alfonso Caballero (AstraZeneca): \u201cA training programme is only successful if it delivers measurable results\u201d<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/welove.netexlearning.com\/en\/blog\/how-roche-uses-training-to-drive-innovation-in-the-pharmaceutical-industry\/\">\u201cWe must learn today what our patients will need in the future\u201d<\/a><\/li>\n\n\n\n<li><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Interview with the Director of Knowledge and Talent Management, ACIS-SERGAS Mario Mosquera, Director of Knowledge and Talent Management at ACIS, shares with Netex the key components behind SHARE \u2014 a strategic initiative that has improved patient outcomes across the Galician public health system through targeted training programmes. Public investment and innovation \u2014 this has been [&hellip;]<\/p>\n","protected":false},"author":52,"featured_media":11566,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[24,114],"tags":[],"class_list":["post-11570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporativo-en","category-interview"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mario Mosquera: \u201cEnhancing training for healthcare professionals has a direct impact on patient care\u201d \u2013 We Love Learning<\/title>\n<meta name=\"description\" content=\"Mario Mosquera, Director of Knowledge and Talent Management at ACIS, shares with Netex the key components behind SHARE \u2014 a strategic initiative that has improved patient outcomes across the Galician public health 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