{"id":9149,"date":"2023-12-07T13:00:00","date_gmt":"2023-12-07T13:00:00","guid":{"rendered":"https:\/\/welove.netexlearning.com\/?p=9149"},"modified":"2024-12-26T07:19:04","modified_gmt":"2024-12-26T07:19:04","slug":"how-to-improve-your-onboarding-process-for-hybrid-workers","status":"publish","type":"post","link":"https:\/\/welove.netexlearning.com\/en\/blog\/how-to-improve-your-onboarding-process-for-hybrid-workers\/","title":{"rendered":"How to improve your onboarding process for hybrid workers"},"content":{"rendered":"\n<p><a href=\"https:\/\/welove.netexlearning.com\/en\/blog\/why-do-companies-struggle-with-their-onboarding-programmes\/\">Employee onboarding<\/a> is one of the most important aspects of any <strong>organisation\u2019s recruitment process<\/strong>. It\u2019s always been important, but as many businesses continue to navigate and adapt to hybrid or remote working styles, it\u2019s become even more so.<\/p>\n\n\n\n<p>But it can\u2019t be denied, the <strong>onboarding process<\/strong> can be a difficult one for both workers and employers. In fact, <a href=\"https:\/\/www.strongdm.com\/blog\/employee-onboarding-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">only 29% of new hires<\/a> feel fully prepared and supported in their new role after being onboarded.<\/p>\n\n\n\n<p>With more than <a href=\"https:\/\/www.businessleader.co.uk\/majority-of-uk-employees-prefer-hybrid-work-according-to-new-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">30% of full-time UK employees<\/a> now working a hybrid schedule, many HR departments have been tasked with overhauling their onboarding strategies to address new ways of working, and are now looking for effective ways which can blend face-to-face and digital.<\/p>\n\n\n\n<p>It\u2019s worth the consideration though, as those that succeed in improving <strong>the onboarding process for hybrid workers<\/strong> could see improved operational efficiency, higher profits and happier employees. Those that don\u2019t could see lower staff retention numbers, lower productivity, and a hit to their bottom line.&nbsp;<\/p>\n\n\n\n<p>So, that leaves the big question\u2026 what can businesses do? In this article, we will share several strategies to improve the <strong>onboarding process for hybrid workers<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/hgv2tfoh0ns-1024x683.jpg\" alt=\"MacBook Pro on table beside white iMac and Magic Mouse\" class=\"wp-image-9195\" srcset=\"https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/hgv2tfoh0ns-1024x683.jpg 1024w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/hgv2tfoh0ns-300x200.jpg 300w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/hgv2tfoh0ns-768x512.jpg 768w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/hgv2tfoh0ns-1536x1024.jpg 1536w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/hgv2tfoh0ns.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The questions organisations are facing&#8230; How can they make sure they meet the onboarding requirements of their hybrid workers?<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why is an effective onboarding process for hybrid workers so important?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>In order to stand out in a market where many key skills are in short supply, employers must do everything they can to attract, engage and retain top talent. Studies suggest that new starters who experience a positive onboarding process are likely to be 18 times more committed to their employer, <a href=\"https:\/\/b2b-assets.glassdoor.com\/the-true-cost-of-a-bad-hire.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">increasing staff retention by 82%<\/a> \u2014 a clear indicator that an effective onboarding process and strategy has long term benefits for the business, so it can\u2019t be overlooked.<\/p>\n\n\n\n<p>The onboarding process can vary in different organisations. It usually involves introductions to team members, mandatory compliance, a welcome gathering, an overview of tools for productivity and anything else to help employees feel settled.&nbsp;But an effective onboarding process helps employees feel <em>valued<\/em>. It\u2019ll engage them, help them acclimatise to their new role, the company\u2019s philosophies, and everything else the company has to offer whilst also providing them with the learning and tools they need to succeed in their role.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to successfully onboard hybrid workers<\/strong><\/h2>\n\n\n\n<p>While the benefits of hybrid working are clear for many businesses, onboarding staff in a hybrid work model isn\u2019t without its challenges. In fact, <a href=\"https:\/\/ukstories.microsoft.com\/features\/more-than-half-of-uk-workers-would-consider-quitting-their-job-if-hybrid-working-was-axed-research-reveals\/\" target=\"_blank\" rel=\"noreferrer noopener\">more than a third (36%) of HR Managers<\/a> felt that remote or hybrid onboarding made it hard to provide effective, role-specific training for new starters.<\/p>\n\n\n\n<p>However, as hybrid working becomes more commonplace across the UK, many organisations are finding new ways to improve their process for onboarding hybrid workers.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Start the onboarding process before the employee\u2019s first day<\/strong><\/h2>\n\n\n\n<p>Despite an organisation\u2019s best efforts, an employee\u2019s first day can often feel overwhelming. With new systems to learn, people to meet, and administrative tasks to complete, new hires are expected to navigate their way through lots of new information and processes.&nbsp;<\/p>\n\n\n\n<p>It is therefore important to implement a pre-boarding period that begins from the moment a <a href=\"https:\/\/www.virtual-college.co.uk\/resources\/recruiting-staff---why-you-should-maintain-contact-after-job-offer\" target=\"_blank\" rel=\"noreferrer noopener\">new employee signs their contract<\/a>. This period is one of the first experiences an employee will have with your organisation and can be used as a window to introduce new hires to your company culture whilst laying a solid foundation for engagement.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Think beyond the first 30 days<\/strong><\/h2>\n\n\n\n<p>Beyond onboarding, employees need a tailored process to support success in their new roles. For example, onboarding a new salesperson will require a different set of activities to onboarding a senior finance partner \u2013 a fact some businesses overlook when executing their onboarding processes for hybrid workers.<\/p>\n\n\n\n<p>By enabling departments and managers to create tailored plans, the onboarding experience can transition into a best-practice opportunity for upskilling and ongoing development that extends far beyond the first 30 days. When executed correctly, organisations can deliver bespoke programmes that enable them to deliver training, monitor each employee\u2019s progress, and schedule events with colleagues that will keep new hires engaged, whether they are in the office or working from home.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Clarify the setup process<\/strong><\/h2>\n\n\n\n<p>It is important to keep new hires in the loop throughout the onboarding process, but some managers often forget to discuss the setup process. Be sure to explain what equipment will be sent and when to expect it \u2013 and most importantly, what to do with it. Many new starters benefit from understanding what logins are being created, when they will be activated, and any other actions they might need to take, such as downloading software or connecting with a VPN.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Schedule check-ins with new starters<\/strong><\/h2>\n\n\n\n<p>Virtual onboarding can often leave employees feeling lonely, isolated and as if they don\u2019t fully belong. So that\u2019s why it\u2019s so important for managers and team leaders to have regular 1-to-1 meetings so new starters can raise any challenges, concerns and even positive feedback about their onboarding experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/vtkosy_xznu-1024x683.jpg\" alt=\"woman in gray and white striped long sleeve shirt using silver macbook\" class=\"wp-image-9197\" srcset=\"https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/vtkosy_xznu-1024x683.jpg 1024w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/vtkosy_xznu-300x200.jpg 300w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/vtkosy_xznu-768x512.jpg 768w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/vtkosy_xznu-1536x1024.jpg 1536w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/12\/vtkosy_xznu.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">It&#8217;s important to have regular check-ins booked in as part of an onboarding process.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Connect people<\/strong><\/h2>\n\n\n\n<p>Which brings us to the importance of human connection. When onboarding virtually, close attention needs to be paid to helping them to connect with colleagues and get to know the company culture.<\/p>\n\n\n\n<p>The most effective HR teams set up new employees on their communications platforms&nbsp;<em>before&nbsp;<\/em>they join the company. With <a href=\"https:\/\/erp.today\/microsoft-reveals-hybrid-working-a-potential-dealbreaker-for-half-of-uk-workers\/\" target=\"_blank\" rel=\"noreferrer noopener\">42% of hybrid and remote workers<\/a> experiencing difficulty forming new working relationships, this process allows new hires to meet their teammates and build relationships before they begin their new role, helping improve engagement and making the onboarding experience smoother for all parties.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Assign an onboarding buddy<\/strong><\/h2>\n\n\n\n<p>Another source of connection is an onboarding buddy. They would be the best person the new starter would turn to advice if they\u2019re having issues with things like technology, administration, or project leads, and would direct them to the right people within the organisation. They provide a connection to the rest of the business; which helps new starters to feel comfortable enough to approach people and ask for advice, as well as settle into the new company culture. This is even more important virtually than it is face-to-face.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Use informal communication<\/strong><\/h2>\n\n\n\n<p>We\u2019re all human and we all feel slightly overwhelmed when starting something new and unfamiliar. Having a digital space where people can chat informally to co-workers can make introductions a lot easier. Even scheduling informal coffee chats, virtual video calls or chatting on internal social media channels can all make a new starter feel more settled in those first few weeks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Employ asynchronous learning<\/strong><\/h2>\n\n\n\n<p>Onboarding in a hybrid work environment is different to onboarding in person, so it is important that new hires receive training that reflects this. The biggest mistake employers make is to try and replicate the in-person onboarding process online, over Zoom or Microsoft Teams. Unfortunately, this is rarely an effective onboarding practice \u2014 Zoom fatigue is a real issue.&nbsp;<\/p>\n\n\n\n<p>Instead, HR and L&amp;D teams should look for tools that allow asynchronous working and collaboration, and embed these into their onboarding process.&nbsp;<a href=\"https:\/\/www.virtual-college.co.uk\/courses\/search?\" target=\"_blank\" rel=\"noreferrer noopener\">Online courses<\/a>, discussion forums and company wikis are invaluable tools that give new starters the freedom to complete tasks at their own pace, ask questions, and reflect on what they have learnt. This can help them feel more comfortable and confident when taking on a new role.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Set expectations<\/strong><\/h2>\n\n\n\n<p>When working in a hybrid environment, it can be difficult for new starters to understand what is expected of them when working remotely. The onboarding process is the perfect time to set these expectations and introduce employees to your company culture. Whether you encourage employees to work flexible hours, require an ethernet connection instead of Wi-Fi, or discourage the use of blurred virtual backgrounds, the onboarding process is the best time to discuss these with any new hires \u2014 their experiences with other employers could have been very different.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Collect feedback and implement change<\/strong><\/h2>\n\n\n\n<p>It would be unreasonable to expect any HR department to get the onboarding process for hybrid workers right on the first try.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-style-default banner-author\"><a href=\"https:\/\/www.netexlearning.com\/en\/learningcloud\/LMS\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/10\/banner-en-lc_lms_01-1024x1024.jpg\" alt=\"\" class=\"wp-image-8885\" title=\"is-style-default banner-author\" srcset=\"https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/10\/banner-en-lc_lms_01-1024x1024.jpg 1024w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/10\/banner-en-lc_lms_01-300x300.jpg 300w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/10\/banner-en-lc_lms_01-150x150.jpg 150w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/10\/banner-en-lc_lms_01-768x768.jpg 768w, https:\/\/welove.netexlearning.com\/wp-content\/uploads\/2023\/10\/banner-en-lc_lms_01.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Because of this, a continuous process of learning and iteration should be built into your onboarding culture. Employee feedback taken at various stages of the onboarding process can prove to be an invaluable tool for many employers, as it provides real-time feedback and suggestions at each point in the onboarding journey.&nbsp;<\/p>\n\n\n\n<p><em>This article is a blend of two articles we originally published on our <\/em><a href=\"https:\/\/www.virtual-college.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Virtual College by Netex<\/em><\/strong><\/a><em> site: <\/em><a href=\"https:\/\/www.virtual-college.co.uk\/resources\/onboarding-in-the-hybrid-world\" target=\"_blank\" rel=\"noreferrer noopener\">Onboarding in a Hybrid World<\/a><em> and <\/em><a href=\"https:\/\/www.virtual-college.co.uk\/resources\/changing-the-onboarding-process\" target=\"_blank\" rel=\"noreferrer noopener\">Changing the Onboarding Process: the impact of COVID-19<\/a><em>.<\/em><\/p>\n\n\n\n<p><strong>If you&#8217;re looking for more onboarding insights, check out<\/strong>:<\/p>\n\n\n\n<p><em><a href=\"https:\/\/welove.netexlearning.com\/en\/blog\/why-do-companies-struggle-with-their-onboarding-programmes\/\">Why do companies struggle with their onboarding process?<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Onboarding is any important part of any recruitment process. But with hybrid working on the rise, onboarding programmes need to be adapted to take in this new way of working. Our article offers tips and advice to help you do just that.<\/p>\n","protected":false},"author":37,"featured_media":9151,"comment_status":"open","ping_status":"0","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[24,76,75,72],"tags":[104,103],"class_list":["post-9149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporativo-en","category-developing-your-workforce","category-learning-culture","category-planning-your-training","tag-hybrid-working","tag-onboarding-process"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to improve your onboarding process for hybrid workers \u2013 We Love Learning<\/title>\n<meta name=\"description\" content=\"Onboarding for hybrid workers is in demand. But how do you make the onboarding process work? Read our article to find out more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/welove.netexlearning.com\/en\/blog\/how-to-improve-your-onboarding-process-for-hybrid-workers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to improve your onboarding process for hybrid workers \u2013 We Love Learning\" \/>\n<meta property=\"og:description\" content=\"Onboarding for hybrid workers is in demand. But how do you make the onboarding process work? 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